"I never expected the service provided to be so clear, concise, speedy and friendly! It blew all my expectations out of the water!"
Rachael, Auckland
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Our promise to you
We want to provide you with top-notch service that you’ll be happy to recommend to a friend. Our promise to you includes 5 key areas:
- Prompt. We won’t keep you waiting. We’ll respond to your questions within one working day. We will respond to recommendation requests within two working days.
- Personal. You will have one personal adviser dedicated to looking after you. If you’ve ever had to deal with a call centre you’ll find this a welcome change!
- Value. The advice you receive from Inform will be based on your needs. We’ll combine our expertise with independent research to make sure you get the right cover at the right price.
- Service. You will receive ongoing service. For as long as you’re an Inform client we will be in touch at least twice a year to keep your insurance up to date and make sure our service is working for you. And if you need to make a claim, we'll be there to help when you need us.
- Confidence. Your personal information will be held in the strictest of confidence. Unless you ask us to, we will never share your information with anyone else.